Holly returns home for Christmas and is put to work as a Santa's elf at her family's store, where she meets a young Santa, Nick, and falls in love. When Nick disappears in a Cinderella-story reversal, Holly searches for him with her only clue: his misplaced black boot.
Forced to take a vacation from her job in Seattle, Holly returns to her hometown where she reluctantly agrees to become Santa's new elf at her dad's local department store.