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Increase Customer Loyalty by Doing Agent Experience AX Right DevCourseWeb

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Uploader: FreeCourseWeb
Source: T Logo Torrent Galaxy
Language: English
Category: Other
Size: 127.9 MB
Added: Feb. 15, 2024, 3:28 p.m.
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Files:
  1. Get Bonus Downloads Here.url 182 bytes
  2. 01 - Cultivating customer loyalty through agent experience (AX).mp4 3.2 MB
  3. 01 - Cultivating customer loyalty through agent experience (AX).srt 1.5 KB
  4. 01 - Linking agent experience to customer experience.mp4 5.4 MB
  5. 01 - Linking agent experience to customer experience.srt 3.2 KB
  6. 02 - Identifying challenges that impact agent effectiveness.mp4 17.4 MB
  7. 02 - Identifying challenges that impact agent effectiveness.srt 9.2 KB
  8. 01 - Defining key skills for contact center agent success.mp4 9.4 MB
  9. 01 - Defining key skills for contact center agent success.srt 5.7 KB
  10. 02 - Evaluating agent culture fit and adaptability.mp4 12.3 MB
  11. 02 - Evaluating agent culture fit and adaptability.srt 6.8 KB
  12. 03 - Building positive agent relationships from day one.mp4 8.1 MB
  13. 03 - Building positive agent relationships from day one.srt 4.4 KB
  14. 01 - Elevating agent performance Training and development.mp4 13.5 MB
  15. 01 - Elevating agent performance Training and development.srt 7.3 KB
  16. 02 - Fostering community for your agents Education and support.mp4 8.5 MB
  17. 02 - Fostering community for your agents Education and support.srt 4.7 KB
  18. 03 - Incorporating agent feedback to enhance value.mp4 6.4 MB
  19. 03 - Incorporating agent feedback to enhance value.srt 3.8 KB
  20. 01 - Identifying potential leaders in your agent team.mp4 11.4 MB
  21. 01 - Identifying potential leaders in your agent team.srt 6.4 KB
  22. 02 - Guiding future contact center leaders Mentorship and feedback.mp4 12.1 MB
  23. 02 - Guiding future contact center leaders Mentorship and feedback.srt 6.8 KB
  24. 03 - Developing emotional intelligence and empathetic leadership.mp4 12.6 MB
  25. 03 - Developing emotional intelligence and empathetic leadership.srt 5.6 KB
  26. 01 - Continuing to strengthen the agent experience.mp4 7.5 MB
  27. 01 - Continuing to strengthen the agent experience.srt 4.2 KB
  28. Bonus Resources.txt 386 bytes

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